Pre-Delivery Inspection

• All vehicles to be delivered to service centre
• On arrival, vehicles are checked/inspected according to the delivery checklist
• Any defects on the vehicle will be rectified
• PDI completed in accordance with manufacturer specifications
• PDI checklist to be signed off by two individuals
• One service centre and the other by client

Licensing and registration of vehicles

• NMH to do the registration and licensing (1st round)
• We would appoint an agent to handle licensing and registration (Discussion with Traffic Dept for bulk Reg)
• Vehicle papers, Bank proxy and Client proxy required for registration
• First license disc’s to be stuck on to the vehicles

Service and Maintenance

• All services and maintenance will take place at OEM certified facilities or appointed dealer
• Client/Bank to notify driver of service requirements and where and when to take vehicle for service
• Client/Bank to book vehicle for service prior to servicing
• Client to authorize each service
• Service parts must be in stock or ordered before the service date
• Detailed information on S/M process flow

Parts ordering and storage

• NMH to order and stock basic service parts at service facilities
• Each brand to have its own approved parts safety and storage keeping policy in accordance to the respective OEM’s
• Parts will be ordered from the respective manufacturers

Vehicle Recovery

• NMH to recover broken down vehicles on duty
• A call must be logged with call centre
• Call centre to inform NMH field operator to locate and recover the vehicle
• The vehicle will be routed to Service Centre